Richt­li­nie für Rück­erstat­tun­gen und Rückgaben

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligi­ble for a return, your item must be unused and in the same condi­tion that you recei­ved it. It must also be in the origi­nal packaging.

Several types of goods are exempt from being retur­ned. Peris­ha­ble goods such as food, flowers, news­pa­pers or maga­zi­nes cannot be retur­ned. We also do not accept products that are inti­mate or sani­tary goods, hazar­dous mate­ri­als, or flamm­a­ble liquids or gases.

Addi­tio­nal non-return­able items:

  • Gift cards
  • Down­load­a­ble soft­ware products
  • Some health and perso­nal care items

To complete your return, we require a rece­ipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situa­tions where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, soft­ware, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its origi­nal condi­tion, is dama­ged or missing parts for reasons not due to our error.
  • Any item that is retur­ned more than 30 days after delivery

Refunds

Once your return is recei­ved and inspec­ted, we will send you an email to notify you that we have recei­ved your retur­ned item. We will also notify you of the appro­val or rejec­tion of your refund.

If you are appro­ved, then your refund will be proces­sed, and a credit will auto­ma­ti­cally be applied to your credit card or origi­nal method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t recei­ved a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is offi­cially posted.

Next contact your bank. There is often some proces­sing time before a refund is posted.

If you’ve done all of this and you still have not recei­ved your refund yet, please contact us at {email address}.

Sale items

Only regu­lar priced items may be refun­ded. Sale items cannot be refunded.

Exchan­ges

We only replace items if they are defec­tive or dama­ged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physi­cal address}.

Gifts

If the item was marked as a gift when purcha­sed and ship­ped directly to you, you’ll receive a gift credit for the value of your return. Once the retur­ned item is recei­ved, a gift certi­fi­cate will be mailed to you.

If the item wasn’t marked as a gift when purcha­sed, or the gift giver had the order ship­ped to them­sel­ves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Ship­ping returns

To return your product, you should mail your product to: {physi­cal address}.

You will be respon­si­ble for paying for your own ship­ping costs for retur­ning your item. Ship­ping costs are non-refund­able. If you receive a refund, the cost of return ship­ping will be deduc­ted from your refund.

Depen­ding on where you live, the time it may take for your exch­an­ged product to reach you may vary.

If you are retur­ning more expen­sive items, you may consi­der using a track­able ship­ping service or purcha­sing ship­ping insurance. We don’t guaran­tee that we will receive your retur­ned item.

Need help?

Contact us at {email} for questi­ons rela­ted to refunds and returns.

StiftungSchweiz engagiert sich für eine Philanthropie, die mit möglichst wenig Aufwand viel bewirkt, für alle sichtbar und erlebbar ist und Freude bereitet.

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